Refund policy

Refund Policy – Eoodex

Last Updated: April 2026

Overview

At Eoodex, all products are made to order through Printful — production begins after your order is placed. While each item is custom-produced specifically for you, we want you to be completely satisfied. This policy explains your return rights, including for change of mind, as required by Google Merchant Center.

30-Day Return Window for Any Reason

You have 30 days from the date of delivery to request a return for any reason, including:

  • Change of mind

  • You ordered the wrong size or color

  • The item doesn't fit as expected

  • Personal preference

Conditions for change-of-mind returns:

  • Item must be unused, unwashed, and in original packaging

  • Original tags must be attached (if any)

  • Customer is responsible for return shipping costs for non-defective returns

Returns for Damaged, Defective, or Incorrect Items

We also accept returns if:

  • The item arrived damaged or defective

  • You received the wrong item (wrong design, color, or size)

  • There is a manufacturing defect (misprint, faded print, stitching issues)

For these cases:

  • Return shipping is free (we provide a prepaid shipping label)

  • You will receive a full refund or replacement

How to Request a Return

Contact us within 30 days of delivery:

Please include:

  • Your order number

  • Your full name

  • Photos showing the issue (required for damaged/defective claims)

  • Brief description of the reason for return

We will respond within 1–2 business days (Monday through Friday).

Return Shipping



Return Type Who Pays for Shipping?
Change of mind / Wrong size ordered / Personal preference Customer (use trackable shipping)
Damaged, defective, or incorrect item Eoodex (free prepaid label)

Important: Do not ship items back without prior approval. Unapproved returns will not be accepted.

Return Address

Eoodex LLC – Returns
30 N Gould St STE N
Sheridan, WY 82801
United States

Refunds

Once your return is received and inspected:

  1. You will receive an email confirmation

  2. We will inspect the item within 3 business days

  3. If approved, your refund will be issued to your original payment method

  4. Refunds typically appear within 5–10 business days after approval 

If more than 15 business days have passed since your refund was approved, please contact us at support@eoodex.com

Exchanges

We do not process direct exchanges at this time.

If you received a wrong or defective item:

  • Request a return following the steps above

  • Once approved, we will ship the correct item at no extra cost

Non-Returnable Items

The following cannot be returned:

  • Items returned without prior approval

  • Items damaged due to customer misuse or improper washing

  • Gift cards

  • Final sale or clearance items

  • Items returned after the 30-day window

International Orders

Eoodex ships worldwide.

For international returns:

  • Damaged/defective items → Return shipping is free

  • Change-of-mind returns → Customer is responsible for return shipping costs

Customs duties and import taxes are not included in the product price and are the responsibility of the customer.

European Union Customers (14-Day Cooling-Off Period)

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason, in accordance with EU Directive 2011/83/EU.

Conditions:

  • Item must be unworn and unused

  • Original tags attached

  • Original packaging required

  • Proof of purchase required

United Kingdom Customers

Under the Consumer Rights Act 2015, you have the right to return faulty or misdescribed goods within 30 days for a full refund.

Australian Customers

Under the Australian Consumer Law (ACL) , if a product has a major failure, you are entitled to a replacement or refund.

Canadian Customers

Canadian customers may return defective or incorrect items in accordance with applicable provincial consumer protection laws.

Contact Us

For any questions about returns or refunds:

  • Email: support@eoodex.com

  • Address: Eoodex LLC, 30 N Gould St STE N, Sheridan, WY 82801, United States

  • Response time: 1–2 business days, Monday through Friday

This policy applies to all orders placed on eoodex.com. The most current version will always be available on our website.